Cancellation policy

🌙 Purchase Options & Cancellation Policy

Some items in our store may be offered as a subscription or pre-order. Here's how you can manage or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the frequency and duration you select at checkout. All subscriptions require a minimum commitment of 3 months. Your payment details are stored securely and you'll be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their term. If you don't want to renew, just cancel before the next cycle begins.

You can change or cancel your subscription at any time after your initial 3-month period. Your order confirmation email has a link to manage your subscription directly from there.

Because our coffee is roasted fresh to order, please note that cancellations are only possible before your order enters the roasting process. Once roasting begins, that order is final. See our Refund & Return Policy for more details.

Pre-Orders
When you purchase a pre-order, you're reserving a product that isn't yet available. We may collect no payment or a partial deposit at checkout, then fulfill and charge the remaining balance when your order is ready.

You can cancel a pre-order that hasn't yet entered production. Once roasting or fulfillment has begun, the order is final and cannot be cancelled. See our Refund & Return Policy for more details.

Questions?
Reach out via our contact page. We're happy to help.